Motorcoach Tour Policies
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Lancaster Tours of the Carolinas
Welcome to Lancaster Tours, offering you comfortable tours by motorcoach to many popular destinations. Lancaster Tours is a family owned and operated business. We take pride and pleasure in serving our customers. Whether a past customer or a new customer, we look forward to serving you. Below, you may view our cancellation policy. We will be glad to answer any questions you may have and/or assist you in planning your group tour. Thank you for riding with us, and we look forward to serving you!
Reservation Policy: Day tours must be paid in full when booking to secure your reservation. All multi-day tours require a minimum of $100.00 deposit within 10 working days of booking and must be paid in full 30 days prior to departure. On some tours, the deposit could be more or less, depending on the tour. Reservations made after the final payment date require payment in full at the time of the reservation. Customarily these are our payment guidelines; however due to certain circumstances, alternate arrangements , may be arranged.
Cancellation Policy-Land Packages: A full refund will be issued to all passengers whose cancellations are received prior to the final payment due date. Cancellations received less than 30 days prior to travel are subject to a minimum cancellation fee of $50.00 per person plus any other non-recoverable expenses for which Lancaster Tours has contracted. No refund will be issued for cancellations received 14 days prior to departure. NO exceptions will be made. Cancellations must be made during business hours.
Cancellation and Trip Interruption Insurance: It is not a requirement of Lancaster Tours as a tour operator; nor is it required by the cruise lines, amtrak or airlines that you purchase tour/trip protection insurance. We do however, highly recommend the insurance. It is a very small purchase in comparison to forfeiting the entire cost of a trip or tour due to last minute illness, death, etc. Please ask for a brochure.
Overnight Trips: Tour includes overnight accommodations where necessary, baggage handling, sightseeing admissions, transportation via Lancaster Tours busses, meals as listed in itinerary, tour escort service.
Baggage Allowance: Each tour passenger is allowed one suitcase handled free of charge. Additional suitcases can be handled at a cost of $4.00 per bag per hotel. There is no charge for small carry-on bags handled by the passenger. While every effort is made to assure the safety and efficiency of handling all baggage, Lancaster Tours cannot assume responsibility for loss or damage. It is recommended that all passengers insure their luggage prior to departure.
LANCASTER Tours IS NOT RESPONSIBLE FOR ARTICLES LEFT ON THE MOTORCOACH!
Not Included: Meals and attractions not specified, tips for drivers, escorts and chambermaids, telephone calls and other items of personal nature.
Tipping: Tips for all included features are paid by Lancaster Tours except for room attendants. Tips to motorcoach operators and tour directors are not a necessary expense, however this gesture is customary. Such appreciation should be extended at the completion of the tour on a voluntary and individual basis for a job well done.
Responsibility: LANCASTER Tours OF THE CAROLINAS act solely as agent on behalf of its tour patrons in arranging accommodations, sightseeing and other services. They are not responsible for deficiencies on the part of hotels, restaurants or any other company providing tour inclusions. LANCASTER Tours act only as agent for the owners or contractors providing other means of transportation or services and shall not become liable or responsible in any way in connection with such other means of transportation or other services for any loss, injury or damage to, or in respect of, person or property howsoever caused or arising. We reserve the right to change any arrangement herein set forth should condition necessitate, offering substitutes of equal value, or to cancel any scheduled tour. LANCASTER Tours is not responsible for delays, extra expenses or any other inconveniences to passenger due to weather conditions or other ?Act of God.?
For the comfort and safety of all our passengers, the partaking of food, beverage (other than water), alcohol and tobacco products is prohibited in our coaches. Rest stops are made frequently for your convenience. LANCASTER Tours reserves the right to refuse to transport any person or persons under the influence of alcohol or drugs, or whose conduct is such as to be objectionable to other passengers or the safe operation of the vehicle.
Accessibility Information: LANCASTER Tours requests that customers who require special assistance or handicap accessible transportation please notify the office 48 hours in advance. Please also note that you are requested to contact the office 48 hours in advance if for some reason these services will not be required.
It is also imperative that we be given advance notice if any passenger should require special medical attention or oxygen. Lancaster Tours would like to provide these passengers with as much enjoyment and comfort during their trip/tour as possible. This will allow us to make provisions to adapt to the situation.
Additional Note: As we are all aware, the pricing of fuel has risen tremendously; and unfortunately there appears to be no end to this climb in the near future. Please understand that our mode of transportation as a provider requires fuel just as we all do in our normal day-to-day living. As you are all experiencing the trauma of this added expense, we too are faced with astronomical fuel expenses in order to continue operate our motorcoaches. Still, we all want the luxury of a vacation, get-a-way or a "little adventure". So please try to allow for fuel surcharges that may become necessary now in any form of travel. Any increase will certainly be as minimal as possible.
Statistics indicate that motorcoach travel is listed as the "safest mode of transportation"; We, at Lancaster Tours are making a real difference in the World's Environment effort to "Get Greener and Get Cleaner". We are committed to continue to provide our customers with great transportation and outstanding service.